Get award winning service and maintenance from a company that cares.

PROActiv Support safeguards your return on investment, whilst ensuring your system is working efficiently 24/7.

Our collaborative approach to customer service sets us apart. By immersing ourselves into customer organisations and regarding your team as an extension of our own, we get to know your site and processes on a deeper level. Leading to a meticulous, unparalleled understanding of what works for you.

How does PROActiv Support work?

We offer a 3-tier support system: PROActiv Core, PROActiv Advanced and PROActiv Analytics. Each tier includes optional extras and different maintenance types.

Whether you’re after regular, planned visits (for routine SFG20 maintenance) or full condition-based maintenance (utilising PROActiv Analytics), our accredited engineers have got you covered. Every customer gets reactive telephone and in-person support – 24 hours a day, 365 days a year.

PROActiv Core

For Planned Preventative Maintenance (PPM)

PROActiv Advanced

For Planned Preventative Maintenance (PPM)

PROActiv Analytics

For Condition-Based Maintenance (CBM)

What’ll PROActiv Support do for you?

Save money

Get excellent value for money and substantial year-on-year cost reductions. On average, our customers save a whopping 50-90% in servicing costs.

24/7 support

You’ll always be able to access our support services, 24-hours a day, 365 days a year.

Access local engineers – wherever you are in the UK

Our nationwide presence means we’ll never be far away. Local support is on hand, 24-hours a day, 365 days a year.

Keep your BEMS operating optimally

Don’t let operational regression kick in too soon. Identify inefficiencies as they occur and keep your systems in tiptop condition.

Get tailored support packages

‘Pick and mix’ from our wide selection of support services, to create a plan that best suits your organisation’s energy management goals.

Get award-winning service

We won ‘Best Service and Maintenance Provider 2023’ at the prestigious BCIA Awards. It’s the third time we’ve won this enviable title. A real testament to our customer-led teams.

Achieve top results

Be safe in the knowledge that our engineers know their stuff. They’re trained in a broader range of systems than most and are always brushing up on their skills.

Personalise your service

Your team will be regarded as an extension of our own. We’ll work closely with you, taking time to understand your specific wants and needs.

A maintained BEMS can reduce energy consumption by up to 20%

A range of tailored support packages

A large stock of manufacturer parts to keep downtime to a minimum

Manufacturer installation, service and support accreditations

24/7/365 critical alarm monitoring

Why choose PROActiv Support?

“With Kendra, you’ll get unparalleled support from an upbeat, results-driven company.  You’ll see this in our glowing customer reviews, enviable industry reputation and numerous awards and accolades. This includes being named ‘best service and maintenance provider’ from our leading industry body  THREE times. Together, we’ll over-deliver on your energy management expectations.”

Neil Gabriel, National Services Sales Manager, Kendra Energy Solutions

What our clients say

Kendra have not only gone above and beyond in supporting CBRE and the technical team with the reactive approach. Kendra have additionally put in place and added value with innovation and solutions to aid us through the freak summer weather. This has been a valuable improvement to the operation and the continued resilience to site, I feel that had Kendra not been here it would have added extra strain on CBRE.

Dan Fisher, UK Engineering Manager, OurWorkplace, JLL